Job Description
Join NexusTech Solutions as a Remote Customer Success Manager and become the heart of our client relationships! We're seeking a dynamic professional to drive adoption and satisfaction for our SaaS platform. This fully remote position offers immediate start date, flexible hours, and comprehensive benefits including health insurance, 401K matching, and professional development stipends. Help shape our future while enjoying Portland's vibrant culture from your home office.
Responsibilities
- Develop and execute customer success plans for enterprise clients
- Identify upsell opportunities and drive revenue growth
- Act as primary liaison between technical teams and client needs
- Analyze usage data to optimize client onboarding experience
- Proactively resolve escalations and maintain high satisfaction scores
- Collaborate with marketing on case studies and testimonials
- Track KPIs and provide quarterly business reviews
Qualifications
- 3+ years B2B SaaS customer success experience
- Proven ability to manage enterprise client relationships
- Strong data analysis and CRM proficiency (Salesforce)
- Exceptional communication and presentation skills
- Experience with remote team collaboration tools
- Bachelor's degree in Business or related field
- Knowledge of Portland tech ecosystem preferred