Job Description
Join our dynamic team as a Remote Customer Success Manager and help drive client satisfaction and retention. This immediate hire opportunity offers full-time remote work with competitive compensation and growth potential. Work from anywhere in the United States, with a focus on serving clients across Texas and Nashville, TN. We're seeking a proactive professional passionate about building client relationships and delivering exceptional experiences.
Responsibilities
- Develop and execute strategic client engagement plans to maximize retention and growth
- Act as primary point of contact for high-value accounts, addressing needs proactively
- Collaborate with sales and product teams to identify upsell opportunities
- Analyze client usage data to identify expansion potential and reduce churn
- Implement and manage customer health score systems
- Lead onboarding and training sessions for new clients
- Prepare quarterly business reviews and performance reports
Qualifications
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 3+ years in customer success, account management, or SaaS support
- Proven track record of meeting/exceeding retention targets
- Exceptional communication and presentation skills
- Experience with CRM platforms (Salesforce, HubSpot)
- Ability to work independently in a remote environment
- Strong analytical skills with data-driven mindset
- Experience serving clients in Texas or Nashville markets preferred