Job Description
Join InnovateTech Solutions as a Remote Customer Success Manager and transform how businesses thrive in the digital landscape. We're seeking a dynamic professional to build lasting client relationships while enjoying Milwaukee's vibrant culture from anywhere in the US. With fully flexible hours and a 100% remote setup, you'll work with Fortune 500 clients to drive adoption, reduce churn, and accelerate growth. Our collaborative culture combines startup energy with enterprise stability, offering competitive benefits including health insurance, 401k matching, and professional development stipends. If you're passionate about customer advocacy and want to make an impact without geographical boundaries, apply today!
Responsibilities
- Develop and execute strategic account plans for 15-20 enterprise clients
- Proactively identify growth opportunities and upsell/cross-sell solutions
- Conduct quarterly business reviews with executive stakeholders
- Collaborate with product team to deliver client feedback and feature requests
- Maintain 95%+ client satisfaction and retention metrics
- Lead implementation of new client onboarding processes
- Analyze usage data to identify adoption barriers and solutions
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven track record of meeting/exceeding retention and growth targets
- Exceptional communication skills with executive-level stakeholders
- Proficiency in CRM tools (Salesforce, HubSpot) and analytics platforms
- Ability to work independently in a fully remote environment
- Experience with agile methodologies and project management
- Bachelor's degree in Business, Marketing, or related field