Job Description
Join our award-winning remote team as a Senior Customer Success Manager and become the voice of our clients! We're a rapidly growing SaaS company headquartered in Kansas City, MO, and we're hiring immediately for a fully remote position with all equipment provided. You'll drive client retention and expansion while working from anywhere in the US.
Why You'll Love Working With Us: Competitive salary, comprehensive benefits, flexible schedule, and a collaborative culture that values innovation. We invest in our team with cutting-edge technology and professional development opportunities.
Responsibilities
- Develop and execute strategic success plans for enterprise clients
- Proactively identify growth opportunities within existing client portfolios
- Lead quarterly business reviews and executive stakeholder meetings
- Collaborate with product and engineering teams to drive product improvements
- Implement and optimize customer onboarding processes
- Monitor health scores and implement retention strategies
- Document client insights and provide actionable feedback to product teams
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention and expansion targets
- Experience managing enterprise-level accounts ($50k+ ARR)
- Exceptional communication and presentation skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to thrive in a remote work environment
- Strong analytical skills with data-driven decision making
- Bachelor's degree in Business, Marketing, or related field