Job Description
Join our award-winning team as a Remote Customer Success Manager in Jacksonville, FL! We're urgently hiring driven professionals to elevate our client experience from home. Enjoy competitive benefits, flexible scheduling, and the opportunity to grow your career with an industry leader.
Innovate Solutions Inc. is seeking a tech-savvy Customer Success Manager to build lasting relationships with our enterprise clients. You'll be the voice of our customers, driving adoption and retention while working fully remotely. This urgent opening requires immediate availability for Jacksonville residents.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with 6% company match
- $2,500 annual professional development stipend
- Home office equipment allowance
- 4 weeks paid time off + company holidays
Responsibilities
- Develop and execute strategic success plans for 50+ enterprise accounts
- Proactively identify growth opportunities through quarterly business reviews
- Collaborate with product teams to translate client feedback into actionable insights
- Resolve escalations with empathy and technical proficiency
- Track and report on health metrics (NPS, adoption rates, retention)
- Train clients on advanced platform features via virtual sessions
- Document client interactions and success stories
Qualifications
- 3+ years B2B SaaS customer success experience
- Proven track record of exceeding retention targets
- Expertise in CRM platforms (Salesforce/HubSpot)
- Exceptional communication and presentation skills
- Experience with data analysis tools (Tableau/Power BI)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Proficiency in remote collaboration tools (Slack/Zoom)