Job Description
Join our award-winning team as a Remote Customer Success Manager and help transform how businesses engage with their clients. This urgent full-time position offers the flexibility of remote work while being based in Fort Worth, TX. You'll drive client retention and growth through strategic relationship management, data-driven insights, and proactive problem-solving. Enjoy competitive compensation, comprehensive benefits, and a dynamic startup culture.
Why Apply?
- 100% remote work with flexible hours
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Develop and execute personalized customer success plans for 50+ enterprise accounts
- Identify upsell/cross-sell opportunities to drive revenue growth
- Analyze usage data to reduce churn and improve adoption rates
- Coordinate with product and sales teams to resolve client issues
- Create quarterly business reviews and strategic account reviews
- Implement customer feedback loops to influence product improvements
- Maintain 95%+ customer satisfaction score through proactive engagement
Qualifications
- 3+ years in customer success/account management (SaaS preferred)
- Experience with CRM tools (Salesforce, HubSpot)
- Strong data analysis skills with SQL proficiency
- Exceptional communication and relationship-building abilities
- Proven track record of meeting/exceeding retention targets
- Comfortable working independently in remote environment
- Bachelor's degree in Business, Marketing, or related field
- Certification in Customer Success Management (CSM) preferred