Job Description
Join our dynamic remote team immediately! Nexus Solutions Group is urgently hiring a Customer Success Manager to support our expanding client base from the comfort of your home in Jacksonville, FL.
We're a fast-growing tech company revolutionizing digital transformation for enterprise clients. This 100% remote role offers competitive compensation, comprehensive benefits, and flexible hours while making a tangible impact on our clients' success.
Responsibilities
- Proactively manage client portfolios to ensure retention and growth
- Develop and execute strategic success plans for high-value accounts
- Collaborate with product teams to identify and resolve client challenges
- Analyze usage data to drive product adoption and identify upsell opportunities
- Facilitate quarterly business reviews and executive-level presentations
- Maintain accurate documentation in Salesforce and CRM systems
- Mentor junior team members on best practices in client engagement
Qualifications
- 5+ years in B2B customer success/account management
- Proven experience with CRM platforms (Salesforce preferred)
- Exceptional communication and presentation skills
- Ability to work independently with minimal supervision
- Strong analytical skills with data-driven decision making
- Experience in SaaS or technology industry
- High-speed home internet and quiet workspace required
- Must reside in Jacksonville, FL or surrounding areas