Job Description
Join our award-winning team as a Remote Customer Success Manager and transform how businesses thrive! Enjoy the freedom of working from anywhere in Kansas City, MO or Texas with our industry-leading weekly pay structure. At Apex Solutions Group, we empower top talent with cutting-edge tools, flexible schedules, and uncapped growth opportunities.
Why You'll Love Working With Us:
- Weekly paychecks with no hidden fees
- Comprehensive benefits package (Day 1!)
- Virtual team-building events and stipends
- Professional development budget
- Work-life balance with no weekend shifts
Responsibilities
- Drive client retention through proactive relationship management
- Develop and execute personalized success plans for enterprise accounts
- Analyze usage data to identify upsell/cross-sell opportunities
- Collaborate with product teams to advocate for client needs
- Lead quarterly business reviews with key stakeholders
- Train clients on advanced platform features
- Maintain 95%+ client satisfaction score
- Document processes and contribute to knowledge base
Qualifications
- 3+ years B2B SaaS customer success experience
- Proven track record of exceeding retention targets
- Expertise in CRM platforms (Salesforce/HubSpot preferred)
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Data-driven mindset with analytical aptitude
- Experience managing enterprise accounts ($50k+ ARR)
- Proficient in remote collaboration tools (Slack, Zoom, Asana)