Job Description
Join Coastal Digital Solutions as a Remote Customer Success Manager and build your career while enjoying Virginia Beach's coastal lifestyle from home. We're seeking a dynamic professional to drive client satisfaction and retention in our growing SaaS portfolio. This fully remote role offers competitive compensation, comprehensive benefits, and the flexibility to excel from anywhere in Virginia Beach. Be part of an innovative team transforming how businesses engage with digital solutions.
Responsibilities
- Develop and execute personalized customer success plans for 50+ enterprise clients
- Identify expansion opportunities and upsell/cross-sell additional services
- Conduct regular health checks and strategic business reviews
- Collaborate with product teams to relay client feedback and feature requests
- Champion customer advocacy through case studies and testimonial programs
- Monitor key metrics including NPS, retention rate, and adoption metrics
- Proactively resolve escalations and ensure seamless service delivery
Qualifications
- 3+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention and expansion targets
- Strong analytical skills with proficiency in CRM platforms (Salesforce preferred)
- Exceptional communication and stakeholder management abilities
- Experience managing enterprise-level accounts ($50k+ ARR)
- Self-motivated with demonstrated remote work proficiency
- Bachelor's degree in Business, Marketing, or related field