Job Description
Join our award-winning team as a Remote Customer Success Manager with immediate hire opportunity. This fully remote position requires you to be located in New York, NY and start within 48 hours of offer. You'll drive client retention through strategic partnerships and proactive engagement. Enjoy competitive compensation, comprehensive benefits, and flexible remote work arrangements while representing a leader in SaaS solutions.
Responsibilities
- Develop and execute personalized customer success plans for enterprise clients
- Identify growth opportunities and upsell/cross-sell solutions
- Conduct regular business reviews and health score assessments
- Collaborate with product and sales teams to enhance client experiences
- Track and analyze customer engagement metrics to drive retention
- Resolve escalated issues and maintain high satisfaction scores
Qualifications
- 3+ years in customer success or account management
- Proven track record of exceeding retention targets
- SaaS industry experience required
- Exceptional communication and presentation skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently in remote environment
- Must reside in New York State with US work authorization