Job Description
Join our award-winning remote team immediately! TechFlow Solutions is urgently hiring a talented IT Support Specialist to join our Colorado Springs-based remote workforce. This is your opportunity to make an impact while enjoying the flexibility of full-time remote work in the beautiful Colorado Springs area.
We offer comprehensive benefits, career growth opportunities, and a collaborative culture focused on innovation and work-life balance. If you're passionate about technology and thrive in dynamic environments, apply now!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage and resolve help desk tickets with SLA compliance
- Deploy and configure cloud-based systems (AWS/Azure)
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams on security initiatives
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of IT support experience
- CompTIA Network+ or AWS Certified Cloud Practitioner
- Proficiency in Windows/macOS and cloud platforms
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication
- Ability to work independently with minimal supervision