Job Description
Join our award-winning remote team as a Senior IT Support Specialist and become the backbone of our digital infrastructure. We're urgently hiring tech-savvy professionals to deliver exceptional support to clients across Boston and beyond. This fully remote role offers the flexibility to work from anywhere while making a tangible impact in a dynamic tech environment. If you're passionate about problem-solving and thrive in collaborative settings, this is your opportunity to advance your career with a company that values innovation and growth.
Responsibilities
- Provide Tier 3 technical support for cloud-based systems and remote infrastructure
- Manage cybersecurity protocols and incident response for client networks
- Develop and maintain automation scripts for routine IT operations
- Collaborate with cross-functional teams to deploy scalable solutions
- Document technical procedures and create knowledge base articles
- Mentor junior support staff and conduct system audits
- Optimize IT performance through continuous monitoring and analysis
Qualifications
- 5+ years of experience in remote IT support or systems administration
- Expertise in AWS/Azure cloud environments and DevOps tools
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong proficiency in Python, PowerShell, and scripting languages
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Excellent communication skills with ability to translate technical concepts
- Proven track record of resolving complex infrastructure issues
- Bachelor's degree in Computer Science or related field