Job Description
Join Detroit's fastest-growing remote team! We're seeking a passionate Customer Success Specialist to deliver exceptional experiences from the comfort of your home office. Enjoy 100% remote work with fully flexible hours designed around your life. Our award-winning platform serves 50K+ users, and you'll be the voice of our brand.
Why You'll Love This Role:
- 100% remote with zero office commutes
- Set your own schedule (core hours 10am-3pm ET)
- Comprehensive benefits package + tech stipend
- Quarterly team retreats in Detroit
- Clear career growth path to Senior/Lead roles
Responsibilities
- Manage 50+ client accounts through email, chat, and video
- Proactively identify upsell opportunities and drive retention
- Collaborate with product team to improve user experience
- Create personalized success plans for enterprise clients
- Track metrics in CRM and provide weekly performance reports
- Train new users on platform features and best practices
- Resolve complex technical issues with empathy and efficiency
Qualifications
- 3+ years B2B customer success or account management
- Experience with CRM tools (Salesforce preferred)
- Exceptional written communication skills
- Self-motivated with strong time management abilities
- Comfortable with asynchronous communication
- High-speed home internet required
- Associate degree or equivalent experience