Job Description
Join TechFlow Solutions as a Remote Customer Success Specialist and elevate our clients' experiences from home! We're hiring motivated professionals in Illinois who thrive in virtual environments. What's in it for you?
- Full remote work with company-provided equipment (laptop, headset, peripherals)
- Competitive salary + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- Professional development stipend
- Flexible schedule with core hours (9 AM - 3 PM CT)
Your Impact: As a key member of our client experience team, you'll build lasting relationships, resolve complex issues, and drive product adoption—all while enjoying Illinois' vibrant culture from your home office.
Responsibilities
- Manage 50+ client accounts through CRM platforms (Salesforce/HubSpot)
- Proactively identify upsell opportunities based on usage analytics
- Lead quarterly business reviews and strategic planning sessions
- Collaborate with technical teams to resolve escalated issues
- Develop personalized onboarding plans for new enterprise clients
- Document processes and contribute to knowledge base improvements
- Track KPIs: retention rate, NPS, and product adoption metrics
Qualifications
- 3+ years in B2B customer success/account management
- Proficiency with remote collaboration tools (Slack, Zoom)
- Experience with SaaS metrics and health scoring
- Exceptional written/verbal communication skills
- Illinois resident with dedicated workspace
- Ability to work independently with minimal supervision
- CRM certification (Salesforce/HubSpot) preferred
- Proven track record of exceeding retention targets