Job Description
Join Detroit Digital Innovators as a Remote Customer Success Specialist and revolutionize how we serve our clients! We're seeking a dedicated professional to build lasting relationships while enjoying the flexibility of working from home in the Detroit area. This full-time role offers competitive compensation, comprehensive benefits, and the freedom to structure your schedule around your life. Help us maintain our 98% client satisfaction rate while growing your career in a supportive, tech-forward environment.
What We Offer:
- Flexible hours with core collaboration blocks (9 AM - 3 PM EST)
- Home office stipend and equipment allowance
- Health, dental, and vision insurance
- Professional development budget
- Quarterly team meetups in downtown Detroit
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise clients
- Proactively identify growth opportunities through data analysis
- Facilitate quarterly business reviews with C-level stakeholders
- Collaborate with product team to relay client feedback
- Maintain 95%+ client satisfaction score through proactive communication
- Document all client interactions in Salesforce CRM
- Drive adoption of new platform features through training sessions
Qualifications
- 3+ years in B2B customer success or account management
- Experience with SaaS platforms and CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Proven ability to analyze customer data for actionable insights
- Self-motivated with strong time management abilities
- Comfortable with flexible asynchronous communication
- Bachelor's degree in Business, Marketing, or related field
- Must reside in Michigan with reliable high-speed internet