Job Description
Join Omaha Tech Solutions as a Remote Customer Success Specialist and become a vital part of our award-winning team! We're seeking a tech-savvy professional to build lasting client relationships while working fully from home in Omaha. This hybrid role blends strategic account management with hands-on technical support, offering competitive compensation and growth opportunities in a dynamic environment.
Responsibilities
- Proactively manage client portfolios to ensure retention and growth opportunities
- Diagnose and resolve technical issues via remote support channels
- Develop customized onboarding plans for new enterprise clients
- Collaborate with product teams to relay client feedback and feature requests
- Analyze usage data to identify upsell opportunities and expansion potential
- Create detailed quarterly business reviews and strategic growth plans
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- Bachelor's degree in Business, IT, or related field (or equivalent experience)
- 3+ years in B2B customer success or technical account management
- Proficiency with CRM platforms (Salesforce preferred) and helpdesk tools
- Exceptional written and verbal communication skills
- Experience with SaaS product implementation and troubleshooting
- Certification in Agile methodologies or project management a plus
- Ability to work independently with minimal supervision
- Strong analytical skills with data-driven decision making