Job Description
Join our award-winning remote team as a Senior Customer Success Manager and transform how businesses leverage our cutting-edge SaaS platform. Based in Wichita, Kansas, you'll drive client retention and growth while enjoying the flexibility of 100% remote work. InnovateTech Solutions offers industry-leading benefits, professional development stipends, and a collaborative virtual culture. We're seeking a strategic partner to champion our clients' success and expand our impact in the heartland.
Responsibilities
- Develop and execute personalized success plans for enterprise clients across multiple industries
- Proactively identify growth opportunities through data-driven account analysis
- Lead quarterly business reviews and strategic roadmap sessions
- Collaborate with product teams to deliver actionable client feedback
- Mentor junior team members and optimize success workflows
- Drive adoption of our platform through targeted training and onboarding
- Track KPIs including retention rates, expansion revenue, and NPS scores
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention and growth targets
- Expertise in CRM platforms (Salesforce/HubSpot) and analytics tools
- Exceptional communication skills with executive-level stakeholders
- Certification in Customer Success Management (CSM) preferred
- Experience working with remote teams and asynchronous collaboration
- Strong analytical skills with data-driven decision-making ability
- Must reside in Wichita metropolitan area