Job Description
Join Apex Digital Solutions, a leading innovator in digital marketing and customer engagement. We are looking for a Remote Customer Success Specialist to join our team in Minneapolis. This is a fully remote position offering flexible hours to accommodate your work-life balance while delivering top-tier service to our clients.
In this role, you will act as the bridge between our clients and our technical teams, ensuring our solutions drive value and satisfaction. We value a culture of autonomy, excellence, and flexibility.
Responsibilities
- Manage a portfolio of client accounts, conducting regular check-ins to ensure product adoption and satisfaction.
- Resolve escalated customer issues and provide creative solutions to technical challenges.
- Collaborate with product and engineering teams to communicate user feedback and feature requests.
- Produce detailed weekly reports on account health and support ticket trends.
- Conduct virtual training sessions for new clients on platform features and best practices.
- Maintain a 100% uptime on communication channels during your scheduled hours.
Qualifications
- Minimum of 2 years of experience in customer success or account management within a tech environment.
- Strong problem-solving skills with the ability to think critically under pressure.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency in Salesforce, Zendesk, or similar CRM platforms is highly desirable.
- Exceptional written and verbal communication skills.
- Ability to work flexible hours, including evenings and weekends as required by client needs.