Job Description
Are you looking for a rewarding career that allows you to work from the comfort of your home in North Carolina? Horizon Tech Group is seeking a dedicated Remote Customer Success Specialist to join our rapidly expanding team.
We are looking for individuals who are passionate about delivering exceptional service and building lasting relationships with our clients. As a key member of our support team, you will play a pivotal role in ensuring our customers achieve their goals while enjoying a seamless experience.
Why Join Us?
- 100% Remote Work: Enjoy the flexibility of working from your home office in NC.
- Competitive Pay: Earn a competitive hourly rate of $20.00 - $30.00.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Professional Growth: Access to ongoing training and career advancement opportunities.
Don't miss this opportunity to advance your career in a dynamic environment. Apply today to become a part of the Horizon Tech Group family!
Responsibilities
- Onboard new clients and provide comprehensive training on our products/services.
- Act as the primary point of contact for client inquiries via email, chat, and phone.
- Resolve complex customer issues efficiently while maintaining a high level of customer satisfaction.
- Collaborate with internal teams to improve product features based on customer feedback.
- Monitor key performance indicators (KPIs) and strive to exceed monthly targets.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Proven experience in customer service or account management (1+ years preferred).
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency with CRM software and Microsoft Office Suite.