Job Description
Join Apex Solutions Inc. as a Remote Customer Support Specialist and enjoy the flexibility of working from anywhere in Raleigh, NC with weekly pay! We're seeking a tech-savvy professional to deliver exceptional customer experiences through multiple channels. This contract role offers competitive compensation and the opportunity to grow with a dynamic team.
Why Apply? Weekly paychecks, remote-first culture, and comprehensive training provided. Perfect for candidates seeking work-life balance without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions in CRM system with detailed notes and ticket updates
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference customer needs with service offerings
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to SLA metrics for response and resolution times
- Participate in weekly team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in customer support or technical assistance role
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong troubleshooting skills for software/hardware issues
- Excellent written and verbal communication in English
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Must be located within Raleigh, NC metropolitan area