Job Description
Join Coastal Connect Solutions and enjoy the freedom of remote work with weekly pay! We're seeking a dedicated Customer Support Specialist to join our dynamic team based in Virginia Beach. This fully remote position offers competitive compensation, flexible hours, and the opportunity to make a real impact from the comfort of your home. Our supportive culture and cutting-edge technology ensure you'll thrive while delivering exceptional service to clients nationwide.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using our knowledge base
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer issues
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Strong communication skills with clear, professional written and verbal abilities
- Proficient in Microsoft Office and CRM software (training provided)
- Reliable high-speed internet connection and quiet home office environment
- Ability to work independently while collaborating effectively with team members
- Available for flexible hours including evenings and weekends as needed