Job Description
Join our dynamic team as a Remote Customer Support Specialist at NexGen Solutions Inc. – Oklahoma's premier tech employer offering weekly pay! We're seeking empathetic professionals to deliver exceptional service to our global client base. Enjoy the flexibility of remote work while making a tangible impact in a fast-growing industry.
What We Offer:
- Weekly direct deposit pay (every Friday!)
- Comprehensive health benefits after 60 days
- 24/7/365 schedule with rotating shifts
- Home office equipment stipend
- Clear career growth pathways
Responsibilities
- Resolve customer inquiries via phone, chat, and email
- Document interactions in CRM with 99% accuracy
- Escalate complex issues to Tier 2 support
- Meet/exceed 95% customer satisfaction score
- Participate in bi-weekly product training sessions
- Collaborate with global support teams
- Identify process improvement opportunities
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk and Microsoft Teams
- Exceptional written and verbal communication
- High-speed home internet connection
- Ability to work flexible shifts (including weekends)
- Basic troubleshooting skills for SaaS products
- Proven ability to handle high-stress situations
- Relevant certification (e.g., HDI) preferred