Job Description
Join our award-winning fintech team and revolutionize how people manage their finances! We're seeking a passionate Remote Customer Support Specialist to deliver exceptional service to our rapidly growing user base. Enjoy the flexibility of remote work with weekly paychecks while making a tangible impact in the financial technology space.
Why You'll Love Working With Us:
- Weekly direct deposit paychecks
- 100% remote work environment
- Comprehensive health benefits
- Professional development stipend
- Collaborative Austin-based culture
Responsibilities
- Resolve customer inquiries via email, chat, and phone within SLA targets
- Document support cases using Zendesk with detailed resolution notes
- Collaborate with engineering teams to escalate product issues
- Identify upsell opportunities for premium financial products
- Maintain 95% customer satisfaction score
- Participate in weekly training on new financial features
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years customer support experience in fintech or SaaS
- Proficiency in Zendesk, Slack, and Google Workspace
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong problem-solving abilities with attention to detail
- Experience with CRM systems and ticket management
- Self-motivated with excellent time management
- Authorized to work in the US without sponsorship