Job Description
Join Memphis Customer Solutions as an immediate-hire Remote Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. This is your chance to launch a rewarding career with a leading Memphis-based provider, offering competitive pay and comprehensive training.
What We Offer:
- Full remote work with flexible scheduling
- Comprehensive paid training (paid at $20/hour)
- Health, dental, and vision benefits
- 401(k) with company matching
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in weekly team performance reviews
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work evening/weekend shifts as needed
- Pass background check and drug screening