Job Description
Join our dynamic team at NexusTech Solutions as a Remote Customer Support Specialist. We're seeking tech-savvy individuals to deliver exceptional service while enjoying the flexibility of remote work. This part-time opportunity (20-25 hrs/week) offers competitive pay and the chance to grow with an industry leader. Help shape our client experience while advancing your career in a supportive, virtual environment.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document cases in CRM systems with precise technical details
- Collaborate with engineering teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Identify trends to improve customer experience workflows
- Support weekend/holiday rotation as part of team coverage
Qualifications
- 1+ years customer support experience in SaaS or tech
- Proficiency with Zendesk and Salesforce platforms
- Excellent written/verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet and quiet home office setup
- Available for 4-5 hours/day during Pacific Time business hours
- Associate degree or equivalent certification preferred