Job Description
Join our dynamic team as a Remote Customer Support Specialist and make an immediate impact! TechFlow Solutions is seeking a tech-savvy individual to provide exceptional customer experiences for our growing client base. This fully remote position offers competitive compensation and the flexibility to work from anywhere in the US, while being part of a Louisville-based company culture. If you're passionate about problem-solving and thrive in fast-paced environments, apply now and start your career journey with us today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software/hardware problems
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Identify opportunities for process improvements and customer experience enhancements
- Conduct product training sessions for new clients
- Meet monthly performance metrics including response time and resolution rates
Qualifications
- 2+ years of customer support or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong troubleshooting skills for Windows/macOS and common applications
- Excellent written and verbal communication abilities
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Associate degree in IT or related field preferred
- Experience with ticketing systems and remote desktop tools