Job Description
Join PaySync Global's dynamic remote team and experience the freedom of weekly pay while supporting our growing client base! We're seeking a dedicated Customer Support Specialist to deliver exceptional service from the comfort of your Wichita home. With our innovative payment schedule, you'll receive earnings every Friday – no more waiting for monthly checks. Enjoy comprehensive benefits including health insurance, retirement plans, and unlimited PTO while making a real impact in our clients' success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot payment issues using our proprietary software
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain accurate documentation in Salesforce and CRM systems
- Identify process improvement opportunities and contribute to team training
- Meet weekly performance metrics for resolution time and quality
Qualifications
- 2+ years of customer support experience in remote environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills and conflict resolution abilities
- High-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision
- Valid Kansas work authorization and reliable transportation for occasional in-person team events