Job Description
Join Baltimore Connect Solutions as an immediate hire Remote Customer Support Specialist! We're seeking empathetic professionals to deliver exceptional service from home. This contract role offers flexible hours while supporting our growing client base in the Baltimore metropolitan area. No commute, no office politics – just impactful work with competitive compensation and full remote setup provided.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM system while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Proactively identify process improvements for client workflows
- Maintain 98% SLA adherence across all communication channels
- Conduct quality assurance reviews for peer support tickets
- Participate in bi-weekly training on industry regulations
Qualifications
- 2+ years customer support experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection (minimum 50 Mbps)
- Ability to work evenings/weekends on rotating schedule
- Passion for resolving technical and non-technical issues
- Valid US work authorization and Maryland residency
- Typing speed of 40+ WPM with 98% accuracy