Job Description
Join Denver Connect Solutions and become part of our dynamic remote team! We're seeking an enthusiastic Customer Support Specialist to deliver exceptional service from the comfort of your home office. This immediate hire position offers flexible hours, competitive compensation, and the opportunity to grow with a forward-thinking company.
As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction through multiple channels. Enjoy a collaborative virtual environment with full training and ongoing support.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using remote diagnostic tools
- Document cases accurately in CRM system and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex issues
- Maintain product knowledge through continuous training modules
- Identify process improvement opportunities to enhance customer experience
Qualifications
- 1+ years of customer support experience (remote preferred)
- Proficient in CRM software (Salesforce/Zendesk)
- Excellent written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to multitask and prioritize in fast-paced environment
- Technical aptitude with willingness to learn new systems
- Available for immediate onboarding and flexible scheduling