Job Description
Join our award-winning remote team as an immediate hire Customer Support Specialist supporting Fortune 500 clients. We're seeking tech-savvy professionals to deliver exceptional service from the comfort of your Virginia Beach home. Enjoy flexible hours, competitive benefits, and career growth opportunities in a thriving virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document cases and track resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer experience
- Maintain detailed case documentation and follow SLA protocols
- Participate in weekly virtual training and team huddles
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Previous remote work experience required