Job Description
Join Detroit Tech Solutions as a Remote Customer Support Specialist and experience the freedom of flexible work with weekly paychecks! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a fully remote position with competitive compensation, comprehensive benefits, and a supportive virtual team environment. No commute required – just your dedication to customer excellence and a reliable internet connection. Apply today and get paid weekly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems and escalate complex issues to senior team
- Collaborate with cross-functional teams to improve service protocols
- Meet weekly performance metrics for response time and resolution efficiency
- Participate in ongoing product training to maintain technical expertise
- Identify trends in customer feedback to contribute to service improvements
Qualifications
- 2+ years in customer support or technical assistance roles
- Proficiency with CRM platforms (Salesforce, Zendesk) and ticketing systems
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Reliable home office setup with high-speed internet
- Ability to work independently while collaborating in a virtual team
- Experience with remote work tools (Slack, Zoom, Microsoft Teams)