Job Description
Join our award-winning remote team as a Customer Support Specialist! TechSolutions Inc. is urgently hiring talented professionals in Wichita, KS to provide exceptional service from home. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a dynamic tech environment. We're seeking dedicated individuals who thrive in remote settings and are passionate about solving customer challenges. Immediate start available for qualified candidates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in CRM system while maintaining strict data privacy standards
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer experience
- Meet monthly performance metrics including response time and resolution rate
- Participate in weekly virtual training sessions and knowledge sharing
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings and weekends
- Associate degree or equivalent technical certification
- Experience with SaaS products preferred