Job Description
Join FlexiWork Solutions and transform your career with our award-winning remote team! We're seeking a dynamic Customer Support Specialist to deliver exceptional service from the comfort of your Baltimore home. Enjoy flexible scheduling (20-30 hrs/week) while making real impact in a supportive, tech-forward environment. No commute, no office politics—just pure productivity and growth opportunities.
Why Choose Us?
- 100% remote work with flexible hours
- Comprehensive training and career development
- Cutting-edge virtual collaboration tools
- Competitive hourly pay + performance bonuses
- Health benefits for part-time employees
Responsibilities
- Respond to customer inquiries via chat, email, and virtual phone support
- Resolve technical issues and product questions efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams using digital tools
- Identify and escalate complex issues to senior specialists
- Contribute to knowledge base documentation
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with remote work tools (Slack, Zoom, CRM systems)
- Strong problem-solving and multitasking abilities
- Self-motivated with excellent time management
- Reliable high-speed internet and quiet home workspace
- Ability to work evenings/weekends as needed