Job Description
Join FlexiPay Solutions and unlock the power of daily pay while working remotely from Philadelphia, PA! We're seeking a motivated Customer Support Specialist to join our dynamic team. Enjoy the flexibility of remote work with immediate compensation – get paid daily for your efforts! As a leader in fintech, we empower professionals with financial freedom through innovative payment solutions. This contract role offers competitive daily rates, comprehensive training, and the opportunity to make a real impact while maintaining work-life balance.
Why Choose Us?
- Daily pay via secure bank transfer
- 100% remote work from anywhere in Philadelphia
- Flexible scheduling to fit your lifestyle
- Growth opportunities within our expanding platform
Responsibilities
- Deliver exceptional customer support via phone, email, and chat within 2-hour response time
- Resolve payment inquiries and technical issues for fintech clients
- Maintain accurate customer records in CRM system with daily updates
- Collaborate with cross-functional teams to resolve escalated issues
- Identify process improvements to enhance customer experience
- Complete daily performance metrics with 95%+ satisfaction rate
- Participate in weekly training sessions to product knowledge
Qualifications
- Minimum 1 year customer service experience in remote or hybrid environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Available to work flexible hours including weekends as needed