Job Description
Join our award-winning team as a Remote Customer Support Specialist and launch your career in tech with zero experience required! We provide comprehensive paid training and flexible remote work options from Cleveland. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
As a key member of our success team, you'll resolve customer inquiries, troubleshoot technical issues, and deliver exceptional service—all while working from home. Our onboarding program equips you with all necessary skills, making this perfect for career changers and recent graduates.
Why Apply?
- 100% remote work from Cleveland
- Paid comprehensive training ($2,000 value)
- Health/dental/vision benefits
- 401(k) with company match
- Clear career advancement path
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using knowledge base tools
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex issues
- Maintain high customer satisfaction scores
- Complete weekly training modules
- Adhere to SLA metrics and quality standards
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Reliable home office setup
- Ability to type 30+ WPM
- Customer service mindset
- Basic computer proficiency
- Must reside in Cleveland metro area