Job Description
Join our award-winning remote team as a Customer Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in tech support. Enjoy flexible hours, comprehensive training, and a fully remote work environment. As a key member of our Ohio-based team, you'll help customers resolve technical issues while gaining valuable industry experience. No experience required – we provide all training! Benefits include health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex resolutions
- Meet weekly performance metrics (response time, resolution rate)
- Participate in ongoing product training sessions
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (degree not required)
- Strong communication and problem-solving skills
- Basic computer proficiency (Windows, browsers, email)
- Ability to learn new technologies quickly
- Reliable internet connection and quiet workspace
- Customer service mindset with patience and empathy
- Self-motivated with excellent time management
- Must be authorized to work in the US