Job Description
Join FlexWork Solutions and transform your career with our remote Customer Support Specialist position! Enjoy the freedom of working from anywhere in Houston while earning competitive weekly pay. We're seeking empathetic professionals to deliver exceptional service to our global clientele. With flexible scheduling and no commute, achieve work-life balance while making a real impact. Benefit from comprehensive training, cutting-edge CRM tools, and a collaborative virtual environment. Apply now to become part of Houston's most innovative remote team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Maintain accurate records in Salesforce CRM system
- Collaborate with technical team to troubleshoot complex issues
- Meet weekly performance metrics for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in daily virtual team huddles
- Adhere to company data security protocols
Qualifications
- 2+ years customer service experience
- Proficient with Zendesk/Salesforce CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection required
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Valid Texas work authorization
- Comfortable with weekly direct deposit payments