Job Description
Join our award-winning remote team as a Customer Support Specialist at Texas Tech Solutions! We're seeking motivated individuals with no prior experience to provide exceptional service to our clients. This fully remote position offers comprehensive training, flexible hours, and career growth opportunities. Enjoy working from anywhere in Texas while making a real impact in our dynamic tech environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with step-by-step guidance
- Document interactions accurately in our CRM system
- Collaborate with senior team members for complex cases
- Meet daily performance metrics for response times
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide full training
- High school diploma or equivalent
- Strong typing skills (35+ WPM)
- Excellent verbal communication abilities
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work independently
- Basic computer proficiency