Job Description
Join our innovative team at NexGen Solutions Inc. and transform customer experiences from the comfort of your home. We're seeking a dedicated Remote Customer Support Specialist to deliver exceptional service to our growing client base in the Philadelphia area. This flexible part-time role offers the perfect work-life balance while allowing you to develop valuable skills in a dynamic digital environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Maintain detailed records of interactions in CRM system
- Collaborate with technical team to troubleshoot complex issues
- Identify upsell opportunities during customer interactions
- Participate in weekly virtual training sessions
- Meet monthly KPIs for response time and resolution rate
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection required
- Ability to work independently with minimal supervision
- Available 20-25 hours/week between 9 AM - 5 PM EST