Job Description
Join Atlanta Connect Solutions as a Remote Customer Support Specialist and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional service from the comfort of their home office. This role offers competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's thriving tech scene.
Why Work With Us?
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Escalate complex issues to senior support teams
- Maintain high customer satisfaction metrics
- Collaborate with cross-functional departments
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Quiet home office setup with reliable internet
- Ability to work flexible hours including weekends