Job Description
Join Atlanta's fastest-growing tech firm as a Remote Customer Support Specialist! We're urgently hiring talented professionals to deliver exceptional service from home. Enjoy competitive compensation, flexible hours, and comprehensive benefits while supporting innovative SaaS solutions for Fortune 500 clients. Perfect for self-motivated individuals seeking career growth in a dynamic virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM systems and escalate complex issues to Tier 2 teams
- Collaborate with cross-functional teams to improve support workflows
- Conduct product training sessions for enterprise clients
- Analyze support metrics to identify process improvement opportunities
- Maintain expert knowledge of company's software suite and integrations
Qualifications
- 3+ years customer support experience in SaaS or tech industry
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Proven ability to work independently in remote settings
- Bachelor's degree in Business, IT, or related field preferred
- Experience with ticket prioritization and SLA management