Job Description
Join ConnectHub Solutions and embrace the freedom of 100% remote work! We're seeking passionate Customer Support Specialists to deliver exceptional service from home across Florida and Ohio. Enjoy flexible scheduling while making a real impact in our clients' experiences. This part-time role offers competitive pay, comprehensive training, and a supportive virtual team environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with cross-functional teams to address complex technical issues
- Maintain product knowledge through continuous learning and certification programs
- Identify trends in customer feedback to contribute to service improvements
- Adhere to security protocols when handling sensitive customer data
Qualifications
- 1+ years of customer service or technical support experience
- Excellent communication skills with clear, professional written and verbal abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- High-speed home internet connection and quiet dedicated workspace
- Ability to troubleshoot basic technical issues independently
- Strong time management skills for self-directed remote work
- Residency in Florida or Ohio required