Job Description
Join TechFlow Solutions as a Part-Time Remote Customer Support Specialist and become part of our award-winning team! We're seeking empathetic problem-solvers to deliver exceptional customer experiences from the comfort of their Kansas City homes. This 100% remote position offers flexible scheduling and competitive compensation while supporting cutting-edge SaaS platforms. If you thrive in dynamic environments and value work-life balance, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Diagnose technical issues and provide step-by-step solutions for software products
- Document cases accurately in CRM systems while maintaining data integrity
- Collaborate with engineering teams to escalate complex bugs and feature requests
- Meet weekly KPIs for response time (under 15 mins) and first-contact resolution
- Participate in bi-weekly training sessions to master product updates
Qualifications
- 1+ years customer service experience with remote work exposure
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication with flawless grammar skills
- Ability to troubleshoot basic technical issues independently
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings/weekends (20 hrs/week)
- Associate degree or equivalent professional certification preferred