Job Description
Join FlexiWork Solutions, a leader in remote workforce solutions, as an Immediate Hire Remote Customer Support Specialist. Enjoy the freedom of flexible hours while delivering exceptional service from home. We're seeking motivated professionals in Columbus, OH, to join our dynamic team immediately. This contract position offers competitive pay, full remote work capabilities, and the opportunity to grow with a forward-thinking company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Manage and update customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed documentation of interactions and resolutions
- Adhere to SLAs and quality standards for all communications
- Identify opportunities for process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service or support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- High-speed internet connection and quiet home office setup
- Flexibility to work evenings/weekends as needed
- US citizenship or legal work authorization required