Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and transform how we serve clients nationwide! We're urgently hiring empathetic problem-solvers in Jacksonville, FL to deliver exceptional remote support with flexible hours. Be the voice of our brand while enjoying work-life balance from home.
Why TechFlow? We offer competitive benefits, career growth opportunities, and a culture that values innovation and remote collaboration. Your expertise will directly impact customer satisfaction and drive our mission forward.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases in CRM systems and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to improve support workflows
- Conduct proactive outreach to ensure customer retention and loyalty
- Maintain product knowledge through continuous training and self-study
- Support weekend/evening shifts as part of flexible scheduling (10-15% of time)
Qualifications
- 3+ years in customer support or related tech experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- Ability to troubleshoot technical issues independently
- Comfortable with flexible hours and asynchronous communication
- Strong problem-solving skills with a customer-first mindset
- High-speed internet and dedicated home office setup