Job Description
Join TechFlow Solutions' award-winning remote team as a Customer Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support experiences for our NYC-based clients. Enjoy the flexibility of remote work with competitive weekly pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment.
Why You'll Love Working With Us:
• Weekly pay schedule
• 100% remote work flexibility
• Health/dental/vision insurance
• Professional development stipend
• Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage CRM system to document cases and track resolution metrics
- Collaborate with engineering teams to escalate technical issues
- Create knowledge base articles to improve self-service options
- Analyze support trends to identify product improvement opportunities
- Maintain strict adherence to data security protocols
Qualifications
- 2+ years customer support experience in SaaS environment
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Self-motivated with ability to work independently remotely
- Associate degree or equivalent technical certification
- Available to work Eastern Time business hours