Job Description
Join FlexCare Solutions and revolutionize your work-life balance! We're seeking a Remote Customer Support Specialist offering flexible hours, weekly pay, and 100% remote work from Oklahoma City or Illinois. No commute, no rigid schedules – just impactful support delivered from your home office. Perfect for night owls, parents, or anyone seeking autonomy in their career.
As a cornerstone of our client experience team, you'll resolve inquiries with empathy and efficiency while enjoying industry-leading benefits including health stipends, professional development funds, and quarterly team retreats. Our tech-forward infrastructure ensures seamless productivity from day one.
Responsibilities
- Handle 50+ daily customer inquiries via chat, email, and phone with <95% satisfaction rate
- Resolve technical issues for SaaS platform users using Zendesk and internal knowledge base
- Document interactions in CRM system and identify process improvement opportunities
- Collaborate with Tier-2 support for complex escalations within 2-hour SLA
- Participate in weekly training sessions to master new product features
- Maintain 98% attendance for scheduled support blocks
- Contribute to knowledge base with 5+ updated articles monthly
Qualifications
- 2+ years customer service experience with remote work preference
- Proficiency in CRM tools (Salesforce/Zendesk) and MS Office Suite
- Exceptional written communication with neutral accent requirement
- High-speed home internet (50+ Mbps) and quiet workspace
- Available for 20-40 hours/week with flexible scheduling
- Basic troubleshooting skills for Windows/macOS and mobile devices
- Self-motivated with demonstrated time management abilities
- Ability to pass background check and drug screening