Job Description
Join our dynamic team as a 100% Remote Customer Support Specialist and enjoy the freedom of working from anywhere in California or Georgia! At NexaConnect Solutions, we value your expertise and offer weekly pay to ensure financial flexibility. You'll be the voice of our brand, delivering exceptional support experiences through multiple channels while collaborating with a passionate remote workforce.
Why Work With Us?
- Competitive weekly pay with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Flexible remote work environment with no commute
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions accurately in CRM systems
- Escalate complex issues to senior specialists with detailed context
- Proactively identify upsell opportunities based on customer needs
- Collaborate with cross-functional teams to improve support workflows
- Maintain high CSAT scores while meeting productivity metrics
- Participate in weekly virtual training sessions
Qualifications
- 2+ years of customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities with empathy-driven approach
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Experience with SaaS products preferred
- Valid work authorization in the US