Job Description
Are you looking for a flexible Work From Home opportunity with a Weekend Shift schedule in Oklahoma City, OK? Horizon Digital Services is currently hiring remote Technical Support Agents to join our elite team. We offer competitive pay, comprehensive benefits, and the ability to work from the comfort of your home.
Why Choose Us?
- 100% Remote: Work from anywhere in the United States.
- Weekend Schedule: Enjoy your weekdays free with our Friday-Sunday shift.
- Competitive Pay: Earn $19.00 - $28.00 per hour depending on experience.
- Modern Tech Stack: Use cutting-edge tools to support our clients.
We are looking for individuals who are detail-oriented, customer-focused, and ready to thrive in a dynamic environment.
Responsibilities
- Provide top-tier technical support to customers via phone and chat during weekend hours.
- Diagnose and resolve complex technical issues efficiently.
- Document customer interactions and technical solutions accurately in our CRM system.
- Collaborate with the on-site and remote team to improve support processes.
- Ensure a high level of customer satisfaction and retention.
- Stay updated on product knowledge and new service features.
Qualifications
- Must have reliable high-speed internet and a quiet workspace.
- Previous experience in technical support, customer service, or call centers is preferred.
- Availability to work weekends (Friday to Sunday).
- Strong problem-solving skills and attention to detail.
- Proficiency with standard office software (Microsoft Office) and remote communication tools.