Job Description
Join our award-winning team as a Remote Customer Support Specialist at TechFlow Solutions! We're seeking passionate individuals to deliver exceptional service from the comfort of your Wichita home office. Enjoy flexible hours, competitive benefits, and a supportive virtual environment. Help our clients resolve technical inquiries with empathy and expertise while growing your career in a thriving tech company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document cases accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues efficiently
- Identify upsell opportunities for premium service packages
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing product training and process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities